Shipping Policy

Last Updated: October 8, 2026

At Kavienne, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Destination

Kavienne currently focuses on serving customers in the United States.

Shipping availability and applicable shipping charges are shown during checkout based on your delivery address and order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

Processing times may occasionally take longer during:

  • Major holidays
  • Promotional events
  • New product launches
  • Unexpected order volumes
  • Circumstances outside our control

If additional processing time is required, we will make reasonable efforts to keep you informed.

3. Delivery Time

Once your order has been shipped, estimated delivery is generally:

3–8 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather, holidays, and other circumstances beyond our control.

The estimated delivery information available at checkout or in your order confirmation should be used as the most relevant estimate for your order.

4. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.

If a free-shipping promotion applies to your order, the applicable terms and eligibility requirements will be displayed on the website or during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

You can use the tracking number to follow your package through the carrier's tracking system.

Please allow some time for tracking information to become active after the package has been shipped.

6. Delivery Delays

While we work to provide reliable delivery estimates, Kavienne is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Natural disasters
  • Holidays
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

If your package appears significantly delayed, please contact our customer support team with your order number.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that changes will be possible after an order has entered processing.

Once an order has shipped, we may not be able to change the delivery address.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Check with household members or neighbors.
  3. Check any delivery instructions provided to the carrier.
  4. Contact the shipping carrier using your tracking information.
  5. Contact Kavienne if you still need assistance.

Please provide your order number and tracking information when contacting us.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging
  • A brief description of the damage

Do not discard the damaged item or packaging until you have received instructions from our support team.

10. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Include your:

  • Order number
  • Name of the missing or incorrect product
  • Photos of the package and products received, if applicable

We will review your order and assist you with the appropriate resolution.

11. Multiple Items in One Order

Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally arrive in separate packages.

If this occurs, you may receive separate tracking information for each shipment.

12. Pre-Orders and Special-Order Products

If a product is identified as a pre-order or special-order item, its estimated processing and delivery timeframe will be stated on the applicable product page.

Pre-order timelines may differ from our standard shipping estimates.

13. International Shipping

Kavienne currently focuses on shipping within the United States.

If international shipping becomes available in the future, applicable destinations, shipping charges, delivery estimates, duties, and taxes will be communicated before purchase.

14. Contact Us

If you have questions about shipping or your order, please contact us:

Email: info@kavienne.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.