Refund Policy

Last Updated: October 8, 2026

At Kavienne, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are happy to review your request in accordance with the terms below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order.

To be eligible, the item must:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all original accessories, tags, and components.

  • Not show signs of damage, wear, washing, or misuse.

Some products may be non-returnable due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

We will review the information and, where appropriate, offer a replacement, refund, or other suitable resolution.

3. Change of Mind

If you simply change your mind about a purchase, you may be eligible for a return provided the item meets our return conditions.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable law.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or applicable consumer law.

5. Exchanges

Where available, eligible items may be exchanged for another size, colour, or equivalent product. If the requested replacement is unavailable, we may offer a refund instead.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that are:

  • Used, worn, washed, or damaged after delivery.

  • Missing original packaging, tags, or accessories.

  • Purchased as final-sale or clearance items where clearly stated.

  • Subject to hygiene restrictions after opening or use.

7. How to Request a Return

Before sending anything back, please contact our customer support team with your order number and reason for the return.

Do not send products to the return address without receiving return instructions from us first.

8. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund, please contact us so we can assist.

9. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Where local law provides additional rights, those rights will continue to apply.

10. Contact Us

If you have questions about returns or refunds, please contact our customer support team with your order number and relevant details. We will review your request and assist you as quickly as possible.