Return & Refund Policy

Last Updated: August 23, 2026

At Kavienne, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of delivery, subject to the terms below.

1. Return Eligibility

To qualify for a return:

• The return request must be submitted within 7 days of receiving the product.
• The product must be unused, unworn, unopened, and in its original condition.
• Products must not be broken, damaged, altered, washed, or used.
• Original packaging, tags, labels, accessories, and promotional materials must be included.
• The product must be returned in suitable packaging to prevent damage during shipping.
• Proof of purchase or order information may be required.

2. Products That Cannot Be Returned

For hygiene, safety, and quality reasons, certain products may not be eligible for return once opened or used, including:

• Makeup and cosmetics that have been opened or used
• Personal care and beauty products
• Underwear and intimate apparel
• Earrings and other hygiene-sensitive jewelry
• Products specifically marked as Final Sale or Non-Returnable
• Customized or personalized products
• Products damaged after delivery due to customer misuse

If a product's seal or protective packaging has been opened, the item may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing parts, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

We will review the issue and, where appropriate, arrange a replacement or other applicable resolution.

4. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are the customer's responsibility.

If the return is approved because we sent the wrong product or the product arrived damaged or defective, Kavienne may cover the applicable return shipping cost.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

The original shipping charge may not be refundable unless the return is due to an error on our part or another applicable circumstance.

6. Return Approval

Submitting a return request does not automatically guarantee approval. Every returned product must meet the eligibility requirements outlined in this policy.

If an item is returned used, opened, damaged, incomplete, or without its original packaging, we reserve the right to reject the return or reduce the refund amount where applicable.

7. How to Request a Return

To request a return, please contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Please do not send products back without receiving return instructions from Kavienne.

8. Exchanges

Exchanges may be available depending on product availability. If the requested replacement is unavailable, we may offer another appropriate resolution.

9. Important Notice

Customers are responsible for providing a correct shipping address and contact information when placing an order. Orders returned because of an incorrect address, refusal to accept delivery, or failure to collect a package may be subject to applicable shipping or handling costs.

This Return & Refund Policy is subject to applicable consumer protection laws and does not limit any rights that cannot legally be excluded.

Kavienne reserves the right to update this policy at any time. Any changes will be posted on this page with the updated date.